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Privacy Policy

CreateBill Official Policy

Last updated: May 22, 2026

CreateBill.online ("CreateBill.online", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use createbill.online and our receipt, invoice, bill, estimate, and document template tools (the "Service").

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We may collect the following categories of information depending on how you use the Service.

Information You Provide

  • Account information, such as name, email address, username, password, and account settings.
  • Contact information, such as email address and support messages.
  • Billing information, such as subscription plan, billing name, billing email, transaction ID, payment status, and limited payment details from our payment processor.
  • Document information, such as business names, customer names, addresses, dates, items, prices, taxes, notes, logos, images, and other details you enter into templates.
  • Communications, such as support requests, feedback, abuse reports, and legal notices.

Information Collected Automatically

  • Device and browser information, such as IP address, browser type, operating system, device type, language, and approximate location derived from IP address.
  • Usage information, such as pages viewed, templates used, features clicked, downloads, errors, timestamps, referral URLs, and general interaction data.
  • Cookies and similar technologies used for login sessions, preferences, analytics, security, fraud prevention, and performance.

Payment Information

Payments may be processed by third-party payment processors such as Razorpay and/or other approved payment providers. We do not intentionally store full card numbers, CVV codes, or complete payment credentials on our servers unless expressly stated and permitted by applicable payment security requirements.

2. How We Use Information

We use information to:

  • provide, operate, personalize, and improve the Service;
  • create, preview, download, save, and manage user-generated documents;
  • create and manage accounts;
  • process payments, subscriptions, renewals, cancellations, invoices, receipts, and billing support;
  • respond to support requests, feedback, and legal notices;
  • send service messages, security alerts, account updates, billing notices, and policy updates;
  • analyze performance, usage, errors, and product improvements;
  • prevent fraud, misuse, unauthorized access, chargeback abuse, IP infringement, and unlawful activity;
  • enforce our Terms of Service and other policies;
  • comply with legal obligations, regulatory requests, court orders, and payment provider requirements.

3. Cookies and Tracking Technologies

We may use cookies, local storage, pixels, tags, SDKs, and similar technologies to operate the Service and understand how it is used.

These technologies may be used for:

  • essential site functionality and login sessions;
  • remembering preferences;
  • analytics and performance measurement;
  • security and fraud prevention;
  • advertising or remarketing, if enabled.

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality.

4. How We Share Information

We do not sell your personal information.

We may share information with:

  • payment processors to process payments, prevent fraud, manage subscriptions, and resolve disputes;
  • hosting, cloud, storage, database, and infrastructure providers;
  • analytics providers to understand Service usage and performance;
  • email, customer support, and communication providers;
  • security, fraud prevention, and abuse monitoring providers;
  • professional advisers, such as lawyers, accountants, auditors, and insurers;
  • government authorities, courts, regulators, law enforcement, or other parties where required by law or necessary to protect rights, safety, and security;
  • a successor or buyer in connection with a merger, acquisition, financing, restructuring, or sale of business assets.

Third-party providers may process information according to their own terms and privacy policies.

5. User-Generated Documents and Uploaded Content

The Service is user-directed. You control the information you enter into templates and generated documents.

Depending on the features you use:

  • documents may be generated locally in your browser;
  • documents may be temporarily processed on our servers;
  • documents may be saved to your account if you choose to save them;
  • documents may be retained for security, support, abuse prevention, legal, or operational purposes.

You should not enter sensitive personal information, confidential information, real payment credentials, government identification numbers, health information, or other highly sensitive data unless it is necessary and you have the legal right to do so.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain accounts, process payments, comply with legal obligations, resolve disputes, enforce policies, prevent fraud, and maintain security.

Retention periods may vary by data type:

  • account data may be retained while your account is active;
  • billing and transaction records may be retained as required for tax, accounting, legal, and payment compliance;
  • support messages may be retained for customer service and legal records;
  • security logs may be retained to detect and prevent misuse;
  • generated documents may be deleted automatically after a limited period if the Service is configured for temporary storage.

You may request deletion of personal information as described below, subject to legal, security, payment, and operational retention requirements.

7. Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

However, no online service, transmission, or storage system is completely secure. You are responsible for using strong passwords, keeping account credentials confidential, and using the Service only from secure devices and networks.

8. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • access the personal information we hold about you;
  • correct inaccurate or incomplete information;
  • request deletion of personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of your personal information;
  • opt out of marketing emails.

To make a privacy request, contact us at support@createbill.com. We may need to verify your identity before processing your request. We may retain certain information where required or permitted by law, including for security, fraud prevention, legal compliance, dispute resolution, tax, accounting, and payment records.

9. Marketing Communications

If you subscribe to updates or create an account, we may send emails about product updates, offers, or service information. You can unsubscribe from marketing emails using the unsubscribe link in the email or by contacting us.

We may still send non-marketing messages, such as account, billing, security, legal, or service-related notices.

10. International Users and Data Transfers

We may process and store information in countries other than your country of residence. These countries may have data protection laws that differ from those in your location.

Where required, we use appropriate safeguards for international transfers of personal information.

11. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, contact us at support@createbill.com and we will take appropriate steps to delete it.

12. Third-Party Links

The Service may contain links to third-party websites, services, or payment pages. We are not responsible for the privacy practices, content, or security of third-party services. You should review their privacy policies before providing information.

13. Legal Compliance and Safety

We may access, preserve, use, or disclose information if we believe it is reasonably necessary to:

  • comply with applicable law, regulation, legal process, or governmental request;
  • enforce our Terms of Service;
  • investigate or prevent fraud, chargeback abuse, IP infringement, security incidents, or unlawful activity;
  • protect the rights, property, safety, and security of users, the public, our business, payment processors, or third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the Service after an update means you accept the revised Privacy Policy.

15. Contact Us

If you have questions or requests about this Privacy Policy, contact us at:

Business name: CreateBill.online
Website: createbill.online
Email: support@createbill.com
Address: India